Refund policy
Return & Refund Policy
At Nourishing Bubs, we strive to provide you with the highest quality products and ensure your satisfaction. Please take a moment to review our return/refund policy.
We understand the importance of transparency and want to make our returns policy easily accessible to you. Our return policy is visible on every page of our website and can be found in the footer section.
Returns and Refunds
- If, in the unlikely event, you receive damaged or spoiled items during transit, we will be happy to replace them. To ensure your complete satisfaction, please inspect the contents of your order as soon as it arrives. If you are not entirely satisfied, please take a photograph of the issue and send it to info@nourishingbubs.com. We will promptly resolve the matter within 48 hours.
- As our products are perishable, all sales are considered final. We do not accept returns, except in cases of damaged or spoiled items during transit, as mentioned above.
Instructions for Returns
- To initiate a return or discuss any issues, please contact our Customer Service department during our operating hours at +61478168325 (8:30am - 5:30pm AEST, Monday - Friday) or email us at info@nourishingbubs.com (available 24/7).
- Our Customer Service representatives will provide you with clear instructions on how to proceed with your return, including any required documentation or packaging.
- Please note that returns must be made within 3 days from the date of delivery, unless otherwise specified in our policy.
Processing Timeframes
We understand the importance of timely resolution. Once we receive your return request, we will process it promptly and keep you informed of the progress.
Expected processing timeframes for returns may vary from 3-7 days or more depending on the nature of the issue. Our Customer Service representatives will provide you with an estimate of the processing time for your specific case.
Non-Responsibility for Shipment Issues
Nourishing Bubs is not responsible for any damage or loss that occurs as a result of shipments being returned to the freight location or being undeliverable due to incorrect address information provided by you.
Additionally, we cannot be held responsible for any issues arising from the recipient's inability to receive the package on the specified delivery day. We kindly request that you make the necessary arrangements to ensure the preservation of the flavour and freshness of our products, such as leaving an esky or cooler out if you need to step out during the delivery window.
For more information, you can contact our Customer Service at +61478168325 (8:30 AM - 5:30 PM, Monday - Friday) or email info@nourishingbubs.com.
We are here to help you. 🙂